Careers

Current Openings

Customer Support Specialist


Company Description

Citizens Fiber is a growing telecommunications company specializing in Gigabit Internet, Cable TV, and Telephone services over a fully fiber optic network in Westmoreland County. Citizens is an innovative technology provider with goals to extend its service area through the expansion initiative known as Fiber Zones. Our main office is in Mammoth, PA

Job Description

Citizens Fiber is seeking a friendly, tech-savvy individual to provide exceptional customer service via telephone and in-person interactions. Depending on the best fit, this will be a part-time or full-time position, which offers opportunity to grow additional skills within our company as the candidate becomes proficient with the systems that we use.

Responsibilities

  • Provide exceptional service via phone and front office interactions.
  • Become familiar with customer billing software and provide customer service support.
  • Provide basic technical support for customers to include programming remotes and provisioning cable boxes and routers.
  • Respond to emails and online chat sessions from customers seeking billing and technical support.
  • Support billing procedures to include deposit refunds, payment management, etc.
  • Support accounting procedures to include processing invoices, etc.

Preferred Skills & Requirements

  • Understand and value exceptional customer service
  • 1-2 years’ experience in customer interactions
  • Patient, personable, and attentive personality
  • Strong attention to detail
  • Interest in and knowledge of modern technology
  • Basic technical support knowledge

Compensation

Hourly Pay commensurate with experience
Submit Your Resume

Citizens Fiber is always looking for talented individuals to join our team. Fill out the form below and upload your resume and we will contact you if we feel like you might be a good fit.

.pdf format is preferred. .doc, .docx, .rtf, .txt also accepted.

Tell us about yourself and how you feel you could best help our team (750 character limit).