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Phone Outage Resolved

All Phones Should Be Working

We have restored service to all phones in our system. We thank you for your patience as we resolved this issue.

The storms during the night of July 14 damaged several pieces of equipment in our central office and knocked out phone service to all of our customers. Incoming and outgoing call functionality was restored around 9:30pm on July 14. There was one remaining issue with phones that placed calls to numbers on our system. They were not hearing any ringing when a number was called, though the party being called did hear the ringing. That issue was solved around 12:30 pm on July 15.

All phones should be functioning normally. If you have any issues with your phone service, please contact our technical support number at 724-423-5777

FamilyNet is Becoming The Cowboy Channel

The Cowboy Channel launches July 1

FamilyNet will become The Cowboy Channel on July 1, 2017. The content on the new channel will be closer to the type of content shown on RFD.

The Cowboy Channel is dedicated to western sports and western lifestyle programming not found anywhere else. Prime time and weekend viewing on The Cowboy Channel will feature extensive coverage of rodeo, bull riding, and the wide variety of first-class cowboy/cowgirl competitions taking place throughout North America both on a “live” and recorded basis, while the remainder of the schedule will feature western lifestyle and equine programming.

The Cowboy Channel will be located at channel 159 on our vIP cable system.

Pirates Games Now Streaming

Root Sports Offers Live In-Market Streaming of Pirates Games


ROOT SPORTS and the Pittsburgh Pirates are now streaming in-market Pirates games for authenticated pay TV subscribers. As part of an agreement with MLBAM (MLB Advanced Media), Pirates games will stream at no additional cost to authenticated pay TV subscribers of ROOT SPORTS on Citizens Fiber

MLB.com Web Browser Streaming Insturctions

  1. Go to http://m.mlb.com/pit/root/activate
  2. Select Citizens Fiber from the dropdown list and click Continue
  3. Login with your Watch TV Everywhere credentials
  4. Cheer on the Bucs!

MLB.com At Bat Mobile Streaming Instructions

  1. Go to http://m.mlb.com/apps/atbat to download the latest version of the MLB.com At Bat app for your device
  2. Launch the application on your device after it is installed
  3. 30 minutes before the start of each game a link will appear on the main page to stream the game. This is shown in the image below highlighted with a green box
  4. Click the link shown above and a new page with a dropdown list will load
  5. Select Citizens Fiber from the dropdown and click Continue
  6. A login page will load. Enter your Watch TV Everywhere login information and click Login
  7. The stream of the game will load when you successfully enter your login information
  8. Cheer on the Bucs!

Check out our Streaming TV page for more information on Watch TV Everywhere and the streaming options that are available from Citizens Fiber. If you'd like more information on Root Sports and their streaming option, you can read the Press Release about the service that contains some Frequently Asked Questions.

Internet Privacy Protection

We Don't Sell Your Data


A bill was signed into law on Monday April 3, 2017 to repeal the internet privacy protections that were put in place in late 2016. These protections placed some limitations on what Internet Service Providers could do with a customer's browsing information.

Here at Citizens Fiber, we have no plans to sell any of our customer's browsing information to anyone. We have never done this in the past and have no plans to do so in the future. Our customer's right to privacy is paramount to us, and we don't feel it is right to profit from their private information.

We hope this helps to eliminate any fears you may have had over discussions to revoke the proposed internet privacy protections. If you are happy with the service you receive from us and the decisions we make to protect your privacy over our bottom line, please let your friends and family know about us.

Going Green

Electronics Drop Off

Do you have any old electronics at your home collecting dust? If the answer is yes, we have a solution for you! Drop off any unwanted electronics to our front office, and free up some space in your home. Items that we will accept are listed below.

  • Computers (Desktop & Laptop)
  • Stereo/Radio Equipment
  • Videogame Systems
  • DVD/VCRs
  • Cameras
  • Phones

We are not currently accepting any televisions or monitors. This may change in the future.

If you have any questions about this initiative, please call our office at 724.423.3000.

Help Us Help You

At Citizens Fiber, we strive to provide you with the best quality video service. From time to time, we experience errors with our channel feeds. This can be related to sun outages, terrestrial interference, equipment malfunctions, or a number of other factors. We try to monitor our channels and correct any of these issues as quickly as possible. However it’s not possible to watch all the channels all the time. We’ve created a tool so that you can help us identify any problems that you may see, which will help us correct them as quickly as possible. The Channel Reporting page is available by clicking on the Technical Support tab at the top of this page, or directly by clicking the button below. Thank you as always for your support, and for helping us to provide the best service possible.

Report Channel Problem