Outage Notifications

Sign Up For Planned Outage Notifications

If you would like to be notified via email of any planned maintenance upgrades or scheduled down time, you can now sign up to be added to our Outage Notification disribution list. Anytime we have a known maintenance outage that is approaching, we will send an email and schedule an automated notification call to anyone who signs up.

Citizens Fiber will also post about these outages on the website and social media. If you'd like to be notified via email or phone call, follow the link below and sign up.

Pirates Games Now Streaming

Root Sports Offers Live In-Market Streaming of Pirates Games

ROOT SPORTS and the Pittsburgh Pirates are now streaming in-market Pirates games for authenticated pay TV subscribers. As part of an agreement with MLBAM (MLB Advanced Media), Pirates games will stream at no additional cost to authenticated pay TV subscribers of ROOT SPORTS on Citizens Fiber

MLB.com Web Browser Streaming Insturctions

  1. Go to http://m.mlb.com/pit/root/activate
  2. Select Citizens Fiber from the dropdown list and click Continue
  3. Login with your Watch TV Everywhere credentials
  4. Cheer on the Bucs!

MLB.com At Bat Mobile Streaming Instructions

  1. Go to http://m.mlb.com/apps/atbat to download the latest version of the MLB.com At Bat app for your device
  2. Launch the application on your device after it is installed
  3. 30 minutes before the start of each game a link will appear on the main page to stream the game. This is shown in the image below highlighted with a green box
  4. Click the link shown above and a new page with a dropdown list will load
  5. Select Citizens Fiber from the dropdown and click Continue
  6. A login page will load. Enter your Watch TV Everywhere login information and click Login
  7. The stream of the game will load when you successfully enter your login information
  8. Cheer on the Bucs!

Check out our Streaming TV page for more information on Watch TV Everywhere and the streaming options that are available from Citizens Fiber. If you'd like more information on Root Sports and their streaming option, you can read the Press Release about the service that contains some Frequently Asked Questions.

Going Green

Electronics Drop Off

Do you have any old electronics at your home collecting dust? If the answer is yes, we have a solution for you! Drop off any unwanted electronics to our front office, and free up some space in your home. Items that we will accept are listed below.

  • Computers (Desktop & Laptop)
  • Stereo/Radio Equipment
  • Videogame Systems
  • DVD/VCRs
  • Cameras
  • Phones

We are not currently accepting any televisions or monitors. This may change in the future.

If you have any questions about this initiative, please call our office at 724.423.3000.

Help Us Help You

At Citizens Fiber, we strive to provide you with the best quality video service. From time to time, we experience errors with our channel feeds. This can be related to sun outages, terrestrial interference, equipment malfunctions, or a number of other factors. We try to monitor our channels and correct any of these issues as quickly as possible. However it’s not possible to watch all the channels all the time. We’ve created a tool so that you can help us identify any problems that you may see, which will help us correct them as quickly as possible. The Channel Reporting page is available by clicking on the Technical Support tab at the top of this page, or directly by clicking the button below. Thank you as always for your support, and for helping us to provide the best service possible.

Report Channel Problem