Video on Demand Updates

Updates to vIP Video on Demand

Between January 2nd and 5th, we will be overhauling our On Demand platform. During this time, On Demand content will be unavailable. Once we have it back up, the programming available should be a more complete list than what we had before.

Thank you for your patience during this transition!

Cable Price Increases

Cable Price Increase on January 1, 2018

The prices to some of our services will change beginning January 1, 2018. All cable customers should have received information regarding these changes with their December paper invoice. If you receive your bill via email, or did not receive the notices for some other reason, you may download them below.

Residential Notice

Business Notice

Please call us at 724.423.3000 with any questions you have!

Outage Notifications

Sign Up For Planned Outage Notifications

If you would like to be notified via email of any planned maintenance upgrades or scheduled down time, you can now sign up to be added to our Outage Notification disribution list. Anytime we have a known maintenance outage that is approaching, we will send an email and schedule an automated notification call to anyone who signs up.

Citizens Fiber will also post about these outages on the website and social media. If you'd like to be notified via email or phone call, follow the link below and sign up.

Pirates Games Now Streaming

Root Sports Offers Live In-Market Streaming of Pirates Games

ROOT SPORTS and the Pittsburgh Pirates are now streaming in-market Pirates games for authenticated pay TV subscribers. As part of an agreement with MLBAM (MLB Advanced Media), Pirates games will stream at no additional cost to authenticated pay TV subscribers of ROOT SPORTS on Citizens Fiber Web Browser Streaming Insturctions

  1. Go to
  2. Select Citizens Fiber from the dropdown list and click Continue
  3. Login with your Watch TV Everywhere credentials
  4. Cheer on the Bucs! At Bat Mobile Streaming Instructions

  1. Go to to download the latest version of the At Bat app for your device
  2. Launch the application on your device after it is installed
  3. 30 minutes before the start of each game a link will appear on the main page to stream the game. This is shown in the image below highlighted with a green box
  4. Click the link shown above and a new page with a dropdown list will load
  5. Select Citizens Fiber from the dropdown and click Continue
  6. A login page will load. Enter your Watch TV Everywhere login information and click Login
  7. The stream of the game will load when you successfully enter your login information
  8. Cheer on the Bucs!

Check out our Streaming TV page for more information on Watch TV Everywhere and the streaming options that are available from Citizens Fiber. If you'd like more information on Root Sports and their streaming option, you can read the Press Release about the service that contains some Frequently Asked Questions.

Going Green

Electronics Drop Off

Do you have any old electronics at your home collecting dust? If the answer is yes, we have a solution for you! Drop off any unwanted electronics to our front office, and free up some space in your home. Items that we will accept are listed below.

  • Computers (Desktop & Laptop)
  • Stereo/Radio Equipment
  • Videogame Systems
  • DVD/VCRs
  • Cameras
  • Phones

We are not currently accepting any televisions or monitors. This may change in the future.

If you have any questions about this initiative, please call our office at 724.423.3000.

Internet Privacy Protection

We Don't Sell Your Data

A bill was signed into law on Monday April 3, 2017 to repeal the internet privacy protections that were put in place in late 2016. These protections placed some limitations on what Internet Service Providers could do with a customer's browsing information.

Here at Citizens Fiber, we have no plans to sell any of our customer's browsing information to anyone. We have never done this in the past and have no plans to do so in the future. Our customer's right to privacy is paramount to us, and we don't feel it is right to profit from their private information.

We hope this helps to eliminate any fears you may have had over discussions to revoke the proposed internet privacy protections. If you are happy with the service you receive from us and the decisions we make to protect your privacy over our bottom line, please let your friends and family know about us.

Channel Changes


  1. Effective February 1, 2017, NBCUniversal will discontinue delivery of Cloo Network (107).
  2. Effective February 28, 2017, Big Ten Network (59, 60), will no longer be available on Citizens’ cable lineup. This is due to contract negotiations that failed to result in a reasonable rate agreement.
  3. Effective March 1, 2017, Fusion (120), Sprout HD (814), Discovery Family HD (817), Fox Business HD (830), Bloomberg HD (831), ESPN U HD (832), and ESPN News HD (833), will be available on the Deluxe lineup. It has come to our attention that these channels, though properly advertised as Deluxe on our lineup cards and website, were incorrectly set up for the Classic lineup on our cable boxes.
  4. Effective March 1, 2017, Oxygen (161) and Oxygen HD (861) will be available on the Classic lineup, previously advertised as Deluxe only.

If you have any questions or concerns about these changes, please call our office at 724.423.3000.

Help Us Help You

At Citizens Fiber, we strive to provide you with the best quality video service. From time to time, we experience errors with our channel feeds. This can be related to sun outages, terrestrial interference, equipment malfunctions, or a number of other factors. We try to monitor our channels and correct any of these issues as quickly as possible. However it’s not possible to watch all the channels all the time. We’ve created a tool so that you can help us identify any problems that you may see, which will help us correct them as quickly as possible. The Channel Reporting page is available by clicking on the Technical Support tab at the top of this page, or directly by clicking the button below. Thank you as always for your support, and for helping us to provide the best service possible.

Report Channel Problem