Citizens Fiber is a rapidly growing telecommunications company specializing in Gigabit Internet,
Cable TV, and Telephone services over a fully fiber optic network. Citizens is the first Gigabit
Internet provider in Western Pennsylvania, comprised of 26 employees, with goals to expand its
service area to surrounding cities. The main office is located in Mammoth, PA.
Citizens Fiber is seeking an individual to assist our customer base in troubleshooting and resolving issues
with their Internet, Cable and Phone service. Potential candidates should be familiar with Wifi configuration
and setup, Windows 10 network setup, email configuration, digital cable boxes and DVRs.
This is a full-time position which offers opportunity to grow additional skills within our company as the
candidate becomes proficient with the systems that we use. The position will require minimal weekend on-call
work, generally around 1 weekend a month and is compensated as overtime pay. Weekday office hours will vary
slightly but will fall between 8am and 7pm in 8 hour shifts Monday-Friday.
Answer phone calls from existing customers, providing support and logging tickets into our billing system.
Respond to emails and chat sessions from customers seeking technical support.
Follow up with customers to ensure they are not having ongoing issues.
Provide in-house support for employees and technicians for email and basic computer issues.
Assist field technicians both remotely and on-sight during service installations and troubleshooting.
0-2 Years support experience
Patient, outgoing and friendly
Passion for all things technical and a desire to learn new skills
Demonstrable ability to configure Wifi
Familiarity with POP3 and IMAP
Ability to terminate Cat5 and Coax wiring
Hourly Pay commensurate with experience
Submit Your Resume
Citizens Fiber is always looking for talented individuals to join our team. Fill out the form below
and upload your resume and we will contact you if we feel like you might be a good fit.
Citizens Fiber is a leading provider of gigabit internet, cable television and phone services in many areas of
Westmoreland County, including Latrobe, Greensburg, Mt Pleasant, Pleasant Unity, Mammoth and surrounding communities.